Free Colour Consultation Terms and Conditions

Free Colour Consultation Terms and Conditions


1. The customer agrees and acknowledges that they have read these Terms and Conditions and that claiming this Offer (defined below) is deemed to be acceptance of these Terms and Conditions.


2. This Offer is made by PPG Industries Australia Pty Limited ABN 82 055 500 939 of 9 Birmingham Avenue, Villawood, NSW, 2163 (Promoter).

Offer Restrictions

3. You must be at least 18 years of age to claim the Offer.

Offer Period

4. The Bristol Free Colour Consultation offer (Offer) commences 1 June 2020 and ends on 30 June 2021 (Offer Period).

5. Valid and eligible claims will be accepted during the Offer Period, subject to availability.


6. During the Offer Period, customers can request to book their free 30 minute in-store Colour Consultation.

7. Customers will be able to select their preferred time and date at a participating store by making a booking online at or by calling the following participating stores:





Albion Park Rail

Bundaberg (East)




Burleigh Heads



Castle Hill


Clifton Hill






Coffs Harbour

Mount Isa



East Maitland












Guildford West












Marsden Park








Parramatta (Nth)




Port Macquarie




Taylors Beach




Warners Bay








8. Once a booking has been made, the participating store will provide confirmation of the appointment by email or phone.

At the Colour Consultation, the customer can discuss any of their painting requirements with the Consultant (defined below), such as how many rooms they wish to paint, the interior and exterior, any colour preferences and what they are trying to achieve in their home.

Details of Colour Consultation

9. The customer will receive a free 30 minute, in store, Colour Consultation with a trained Bristol consultant (Consultant). As part of the Colour Consultation, the customer will receive:

  • personalized colour and product advice
  • brush out of the selected colour; and
  • two (2) completed detailed colour/ paint specification sheets.

10. The customer needs to bring to the appointment any items that will assist in the Colour Consultation, including: house plans, photos, carpet or tile swatches, inspirational ideas, or an example of their favourite colours.


11. No part of the Offer is exchangeable, redeemable for cash or any other gift or transferable, unless otherwise specified in writing by the Promoter.

12. If the customer requires further assistance in the form of an in-home consultation, a fee will be applied for this service. The fee for this service will be calculated at the time of making the requested booking.

13. The Colour Consultation is undertaken in good faith to satisfy the customer's individual requirements. Responsibility for the final colour selection rests with the customer and it is the customer's responsibility to carefully consider their choice before proceeding.

14. The paint specification sheets provided to the customer are designed to act as a guide for the customer only. Any reference to quantities made within the paint specification sheets are approximates only.

15. The Promoter and the Consultant will not be responsible for ensuring that the finish is to a high quality. It is the customer's responsibility to ensure that surfaces are correctly prepared, and products have been used in accordance with their product specifications.

16. The Promoter and the Consultant will not be responsible for any colour inaccuracies. Colours will vary between paint chips on colour cards and when it is painted on a wall. Colours may also be affected by a reflection of another light source, such as external and internal lighting. It is recommended that the customer uses a sample pot to confirm the paint colour prior to purchasing a full pot.

17. It is the customer's responsibility to check with their local council, national trust, or other authority whether there are any mandatory colour restrictions.

18. The Promoter has no control over internet or mobile telephone communications, networks or lines, bugs viruses and server problems and accepts no responsibility for any problems associated with booking or confirming the Offer for whatever reason.

19. The Promoter reserves the right to disqualify claims in the event of non-compliance with these Terms and Conditions. In the event that there is a dispute concerning the conduct of the Offer, the decision of the Promoter is final and binding on each customer and no correspondence will be entered into.

20. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other relevant implied warranties (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any loss or damage, whether direct, indirect, special or consequential, arising in any way out of the Offer. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

21. By taking part of this Offer, the customer agrees that the Promoter may (either directly or through its contractors or agents) collect and use your personal information to assist in conducting this Offer, and may also store this information in its database and use the information for future promotional and marketing purposes regarding its products, including contacting the customer electronically. Where you have directly consented, the Promoter may disclose your personal information to its related companies and to third parties service providers (including marketing agencies). The Promoter is bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and its privacy policy which is located at The Promoter's privacy policy contains information about how the customer may access, update and seek correction of the personal information the Promoter holds about them and how the customer may complain about any potential breach by the Promoter of the Australian Privacy Principles or any other Australian privacy laws and how such complaints will be dealt with. If the customer does not provide their personal information as requested, they may be ineligible to claim the Offer. Personal information collected from customers may be disclosed overseas, see the Promoter’s Privacy Policy for details.

22. If any act or omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with the Offer, the Promoter will not be liable for any failure to perform or delay in performing its obligation and the Promoter reserves the right (subject to any applicable law) to cancel, terminate, modify or suspend the Offer.

23. If the Offer is not capable of being conducted as reasonably anticipated due to any reason beyond the control of the Promoter, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law to modify, suspend, or cancel the Offer, as appropriate.

24. The customer will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Offer, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them.

25. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights.